Define the repair-photo decision
A vault will not open or an image appears missing during an estimate dispute. Repeated guesses, app clearing or reinstallation can reduce the chance of a careful recovery assessment.
Preserve the device and backup evidence before experimenting with password resets, reinstalls or cleanup tools.
Run the control sequence
- 01Stop destructive changes and record the app, phone and Android versions.
- 02Confirm whether the issue is wrong credentials, missing app data, failed migration or deleted source media.
- 03Check the separate backup before altering the only device copy.
- 04Use current official support information and avoid unsupported recovery promises.
- 05Document what was recovered, what remains missing and the next preservation decision.
Preserve enough evidence
Record the repair project, image group, original location, vault album, backup location, authorized recipients, export date, phone and Android versions, recovery evidence and next review date. Do not put passwords, addresses or unnecessary household details in the decision record.
Keep the photo manifest, vault album, backup result, export recipient, tested device environment and recovery notes together without duplicating sensitive household details.
Keep surrounding controls visible
Password reset, app reinstall and phone restore cannot be assumed to recover an existing vault or deleted media.
Repair photos can remain in the camera roll, messages, email, cloud galleries, downloads, contractor portals and exported folders after one copy enters a vault. Review those copies separately, keep a verified backup outside the phone and test the current app on the exact Android version before relying on it. Record what was imported, what remained outside, who received an export and how recovery was verified. Recheck the workflow after app, Android, phone or backup changes, and never delete the only original to create the appearance of privacy.
Questions to ask
Does importing a photo remove every gallery or cloud copy?
No. Audit and reconcile camera-roll, message, email, cloud and exported copies separately.
Does a vault replace a separate backup?
No. Keep full-resolution originals in a separately controlled, tested backup before migration or deletion.
Primary references
References support specific controls and do not imply endorsement.